Shipping Policy
- All sales are final and no return will be accepted unless you have a Return Authorization (this being that your item is defected/ or damaged, any other reason for return will have a 50% return).
- We do not refund for lost packages but we will do our best to try and track it down for you.
International shipping: We are not responsible for any tariffs or customs regulations. We are not responsible for any duty/import/taxes/customs/etc. charges you may incur.
RA (Return Authorization)
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.
- Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
To request a RA please write us to iconica.shops@gmail.com
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet,
- First check your bank account again
- Then contact your credit card company, it may take some time before your refund is officially posted
- Next contact your bank. There is often some processing time before a refund is posted
- If you’ve done all of this and you still have not received your refund yet, please contact us at iconica.shops@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded or exchanged. All sales are final and unfortunately sale items cannot be refunded or exchanged.
Shipping
Iconica makes every effort to get your order shipped as soon as possible. Most orders placed by 12 pm EST will be shipped the next day. Please note that we take up to 2 business days to process your order and ship it. All order place during the weekends or closed days will be shipping the next business day if is on stock. However, the delivery time depends on the shipping alternative chosen.
To return your product, you should mail your product to: 11471 Nw 34th Street, Doral Florida, 33178
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.